Frequently Asked Questions
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Do I need to take time off after treatments?
We outline expected recovery for our treatments on their respective pages. Time for recovery will depend on the treatment, but in most cases, no. During the consultation, we will provide you with everything you need to know to prepare for your appointment and any after-treatment care.
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Where do I park?
Our North Vancouver clinic features ample street-side parking, while our Burnaby clinic, located within The Amazing Brentwood, offers underground parking. Street parking is available at our Yaletown location.
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What is your cancellation policy?
We would appreciate 48 hours’ notice.
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Do you offer gift cards?
Yes, we do. Speak with the front desk or contact us by phone or email to purchase a gift card.
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Does the consultation cost anything?
No, our consultations are complimentary.
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Are you open on holidays?
We’re closed every Saturday of a long weekend and on statutory holidays.
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Do you have a referral and loyalty program?
We offer $50 credit to our VIP Members for referrals. Best of all, we offer memberships; to become a LUX Skin Lab VIP member or a Facial Club member, contact us or learn more here.